Effective Date: 07/06/2026

At Plushies, customer satisfaction is important to us. Please review our Returns & Replacement Policy carefully before placing an order.

1. Custom Orders

• Returns and refunds are not accepted for customized plushies.
• All custom orders are considered final once production has begun.
• Please review and confirm all customization details before approving production.

2. Bulk Orders

• Returns are accepted only for products that are defective or damaged upon delivery.
• Return or replacement requests must be submitted within 5–7 days of receiving the order.
• Products must be unused and in their original condition and packaging.

3. Refund Policy

• We do not offer refunds on any orders.
• Eligible issues will be resolved through product replacement only.
• Replacement eligibility is subject to review and approval.

4. Exchanges & Replacements

• Replacements are provided only for items that are defective, damaged, or incorrectly manufactured.
• Customers may be required to provide photos, videos, or other proof of the issue for verification.
• Approved replacements will be processed as quickly as possible.

5. Shipping

• Shipping charges are non-refundable.
• Replacement shipping arrangements and timelines will be communicated after claim approval.
• Delivery times for replacement items may vary depending on location and product availability.

6. Contact Us

If you experience any issues with your order, please contact us:

Email: plushcrew@plushkins.in
Phone: +91 98331 34567